From the American Moving & Storage Association


Overall complaints have fallen to their lowest level since at least 2011, and hostage taking complaints are less than half what they were in 2011. The Better Business Bureau also showed a drop in complaints against movers, from 7,306 in 2013 to 6,501 in 2014, an 11 percent decrease and their lowest level since at least 2010.

The government data showed that the states with the most complaints continued to be Florida, California, New Jersey, New York and Texas, though each state showed significant drops from 2013. California had the biggest improvement, with almost 20 percent fewer complaints.

Still, any time someone has a bad experience with a mover is one time too many.

It’s important to note that often times these “moving companies” are nothing of the kind, and are in fact unlicensed, uninsured criminals who work outside the law. So, it’s important to do research before you begin so you know who you’re dealing with.

The American Moving & Storage Association offers the ProMover program so you can find certified movers who meet strong standards for safety and professionalism. You can choose from among 2,800 certified ProMovers, and plan your move from start to finish, at

The actions of the professional moving industry to promote high ethical standards among movers are working, as the data shows. Hiring a professional mover is a smart decision that saves you time and effort, while providing the best protection for your possessions.

Millions of Americans move every year and the vast majority of professional moves end with happy customers. According to data from the National Consumer Complaint Database, provided by the Federal Motor Carrier Safety Administration, complaints about household goods moves fell almost 10 percent in 2014 from 2013 while complaints about “hostage loads” fell almost 15 percent.

There were 2,824 total complaints recorded nationwide, down from 3,131, and 332 reported cases of hostage complaints, down from 390. This out of an estimated 800,000 professional moves each year, according to the U.S. Census.